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WARRANTY Statement

The Company’s Responsibilities

This is the warranty which applies to CesGen Products sold by Cesco Limited (hereinafter referred to as “the Company”). The products are warranted against defects in material and workmanship for a period of 12 months from date of start-up for prime power applications, or 24 months from date of start-up, limited to 500 hours per year, for standby applications.  


If a defect in material or workmanship arises during the warranty period, the Company will during normal working hours and through a place of business of a Cesco Limited technician or other source approved by Cesco Limited: 

  • Replace or at the Company’s discretion repair the defective parts.
  • Provide for reasonable and customary labour costs to correct the defect, including labour to disconnect and reconnect the product to its attached equipment, mountings and support systems, except if such equipment, mountings and support systems are supplied by a third party.
  • Provide for the cost of service supplies such as coolant oil and filters which are made unserviceable by the defect.
  • Provide travel labour, up to four hours and 250 kilometers round trip, if the engine is inoperative due to a defect and, in the opinion of the Company, it cannot reasonably be transported to an appropriate service location.

The User’s Responsibilities


The User is responsible for:

Installing, operating and maintaining the generator set in accordance with the manufacturer’s instructions. 

  • Returning the Warranty Registration Form to the Dealer within one month of delivery. 
  • Ensuring initial startup is performed by an authorised representative of the company or its Dealers. In exceptional circumstances, the said startup will be waived but only if a Pre-Delivery Inspection has been completed. In such circumstances, warranty will be adjudged to have commenced one month and terminated 13 months after the date of shipment by the Company. 
  • Making the equipment available for repair as soon as the defect has become apparent. 
  • Accepting the Company’s sole judgement as to whether the faulty part is defective in material or workmanship. 
  • Labour costs, except as stated under “The Company’s Responsibilities,”. For avoidance of doubt, the Company is not responsible for any labour costs associated with the removal or reinstallation of the equipment on site.
  • The costs and risks for transport/shipping and other charges associated with the replacement of the repair parts. – Any costs in excess of the purchase price of the product. 
  • Other miscellaneous costs including but not limited to courier, travel, mileage, lodging, taxes, telephone calls, overtime, etc., except as stated under “The Company’s Responsibilities”. 
  • Completing any outstanding payments for the purchase of equipment, parts or services relating to the equipment under warranty.

Limitations


 This warranty does not cover: 

  • Defects due to the user’s improper installation, maintenance or use as adjudged by the Company. 
  • Alterations or repairs not authorised by the Company in writing. 
  • Any operation in excess of the Company’s rating or outside the stated site conditions. 
  • Normal wear and tear. 
  • Damage to parts, fixtures, housings, attachments and accessory items that are not part of the Electric Power Generation Product.
  • Any product specific hours limitations.